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Contact Information
We're here to help! Get in touch with our support team.
📧 Email Support
✓ We respond to all inquiries within 24 business hours
🏢 Business Information
24/7 Email Support
⏰ Business Hours
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Frequently Asked Questions
You can reach our support team via email at peters@maplepeak.store. We provide 24/7 email support and respond to all inquiries within 24 business hours. You can also use the contact form on this page to send us a message directly.
We aim to respond to all customer inquiries within 24 business hours. During peak seasons or holidays, response times may be slightly longer, but we'll do our best to help you as quickly as possible.
Once your order ships, you'll receive an email with a tracking number and a link to track your package in real-time. If you haven't received a tracking email within 3 business days, please contact us at peters@maplepeak.store.
If you experience any issues with your order—such as damage, incorrect items, or missing parts—please contact us immediately at peters@maplepeak.store with your order number and photos if applicable. We'll work to resolve the issue quickly.
For information about returns and exchanges, please visit our Return and Refund Policy page. You can also email us at peters@maplepeak.store to start a return process. We offer a 30-day return window from the date of delivery.
Yes! We provide 24/7 email support, including weekends and holidays. While we may not respond immediately during off-hours, all emails are monitored and you'll receive a response within 24 business hours.